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(1) On the Host PC, click “run”, input “cmd” and when the DOS windows comes up, type in: sc query MultiuserServer. The status of MultiuserServer should be running. If not, please follow the steps in this previous FAQ item to enable it: “The Host is shown in the Host List, but the terminal failed to connect.”
 
(2) After the steps, go to the DOS windows again and type in “sc query MultiuserDriver” to see its status. If it is running, restart the Host PC. If it is not running, this means there is some error in the installation of NetPoint. In this case, you may need to uninstall and then re-install NetPoint.
 
The terminal has logged onto the Host successfully, but it's running very slow.
 
 
(1) First of all, please check the configuration of your Host PC. Use the appropriate Host PC configurations (CPU, RAM and speed of Hard Disk) to meet the work load according to the number of users and the applications they are using. You can find a suggested Host PC configuration chart in the Quick Installation Guide for normal office use environment. If you need to run more complicated application which require much of system resources, a Host PC of better configuration is required.
 
(2) Check the quality of network connection. Since there are large quantities of image data being transmitted over the network, good quality network connection is required for the system to avoid slow down caused by repeated transmitting of image data due to poor quality network connection. Feedback from various projects show that slowing down is mostly caused by poor network connections like poor cable connection, poor performance of
switch and HUB, etc.
 
(3) Choose the right SUNDE terminal for your actual applications. Terminals are not intended to be used for large amount of video playback or online games. And SUNDE has various models of terminals ranging from basic to supreme performance to meet different level of requirements.