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When connecting to the Host,a message promting up stating that other user has to lgo off before you can  log on, or that it has exceeded the number limit of users logging on.

(1) On the Host PC, click “run”, input “cmd” and when the DOS windows comes up, type in: sc query MultiuserServer. The status of MultiuserServer should be running. If not, please follow the steps in this previous FAQ item to enable it: “The Host is shown in the Host List, but the terminal failed to connect.”
 
(2) After the steps, go to the DOS windows again and type in “sc query MultiuserDriver” to see its status. If it is running, restart the Host PC. If it is not running, this means there is some error in the installation of NetPoint. In this case, you may need to uninstall and then re-install NetPoint.