Support

Support

Current Location:Homepage > Support > FAQ > FAQ for H4S

After clicking "connect",the logging interface is shown , but  the terminal fail to log onto the desktop operation system.

This is caused by the improper settings of account rights, and you need to set up an account for each user. Please follow these steps to tackle this issue:

(1) Please make sure that the user’s account is “administrator” or “remote user” type. Please go to “Help” of Windows on how to setup account rights. In Windows2003, you can do like this: right click “My Computer” > “Manage”, go to “Local Users and Groups” under “System Tools”, choose “Groups”, right click “Administrators” or “Remote Desktop Users”, and then choose “Add to group”. Add those accounts as needed into this group.

(2) Make sure that each remote account has its own password. An account without password will not be allowed to make remote connection.